For many non-profit organizations and businesses the upcoming holiday season is the busiest time of the year. A technology failure – of any kind, during your busiest season could make or break all the planning you have put in place.
Of course you want to minimize the possibility of that even occurring, but you also want to plan to recover as quickly as possible if it does occur.
A one day outage with no access to your customer data in your busiest season?
That will have a huge impact on the success of the season.
Here’s some questions for your IT Support department:
If your IT Support is outsourced you will want to determine response times and ensure someone will be available during your busy periods to get you back up and going as quickly as possible.
Yes, it sounds contrary to how you want to think, and yes it’s a depressing thought. Here’s a better way to put it:
“Expect the best – prepare for the worst”
Don’t just assume everything will go as planned.
There’s a bit of research and testing to be done here, so start now. It may take some time to test a restore and figure out the best process for putting things back the way they were. This is time well spent though, and will be significantly cheaper than trying to figure all this out during a crisis.
Call a meeting or make a phone call, get the answers you need.
You can thank us later.