Author Archive technicalguy


Plan For Technology Failures During The Holiday Season

For many non-profit organizations and businesses the upcoming holiday season is the busiest time of the year. A technology failure – of any kind, during your busiest season could make or break all the planning you have put in place.

Of course you want to minimize the possibility of that even occurring, but you also want to plan to recover as quickly as possible if it does occur.


A one day outage with no access to your customer data in your busiest season?

That will have a huge impact on the success of the season.

Be ready to restore

Here’s some questions for your IT Support department:

  • CAN you restore? I mean have they tried? Has anyone actually tested a restore from your backup systems – lately? if not this needs to be a priority item for preparedness.
  • Do they know how to get that restored data back where it needs to be so that you can continue? Whether it’s a Word file or your customer database, you don’t want to be learning this in the midst of an outage.
  • How long will a restore take? Determine what your critical systems are and find out how long it will take to get each of them back on line. Then look for ways to shorten that time.

Plan for coverage

If your IT Support is outsourced you will want to determine response times and ensure someone will be available during your busy periods to get you back up and going as quickly as possible.

Plan to fail

Yes, it sounds contrary to how you want to think, and yes it’s a depressing thought. Here’s a better way to put it:

“Expect the best – prepare for the worst”

Don’t just assume everything will go as planned.

  • Have a copy of your cloud backup also stored locally so that you can recover as quickly as possible.
  • If you back up individual computers then be prepared if one fails. Have some spare computers available that can be swapped in and data recovered to them.
  • Make sure you also have backups of your critical infrastructure, such as configuration and system images of routers, firewalls, servers, etc.

Start now

There’s a bit of research and testing to be done here, so start now. It may take some time to test a restore and figure out the best process for putting things back the way they were. This is time well spent though, and will be significantly cheaper than trying to figure all this out during a crisis.

Call a meeting or make a phone call, get the answers you need.

You can thank us later.


Still doing on-premise backups? Try the Cloud

It seems many non-profit organizations are still doing on-premise backups and spending significant costs for equipment and supplies.

If you’re running on-premise backups then you have taken on the up-front cost of purchasing your backup infrastructure, supplies, and ongoing maintenance. Tapes wear out and have to be replaced, systems eventually need replacing for greater capacity.
It’s costly, and still quite prevalent. Over 50% of businesses are still doing their own backups. (according to

Why are you still doing backups this way?

Maybe you’re running on-premise backups because you believe it’s more secure. You’re now part of minority; 87% of SMB’s now see cloud backup as equally or more secure than doing it on-premise.

Are you getting close to the limits of your backup system?

The amount of data that needs to be backed up never seems to decrease. One of the top benefits to Cloud Backup, according to is that; “As your data backup needs grow you don’t have to worry about buying more devices” It’s much easier to just change your plan and increase the limit.

Eliminate hardware

In its barest form Cloud Backups don’t require any hardware at all. You run a small software client on your Server and other computers and it feeds your backup directly to a cloud based backup server. More organizations now use a hybrid Cloud Backup that also includes the ability for an on-premise copy. This allows you to pull a restore locally, which is faster, and the cloud copy is your off-site copy for outright disasters.

Your local copy can be an additional drive on your server, or an external hard drive or NAS (network attached storage). These are inexpensive and low maintenance devices, and much easier to work with.

It’s easy and cost effective

Cloud Backups are easy to set up and they run automatically. There’s nothing that requires hiring a specialist to install and configure. Download the software, select the folders to back up, set the time to perform the backup each day, you’re done.

From a cost perspective they are often easier for non-profit organizations to manage on the balance sheet. They are usually priced monthly or yearly and require no up-front costs or deposit. They are priced by license or disk space usage and economies of scale make them inexpensive. For instance; backing up 100 Gigabytes with is $36 a month.


If your current backup infrastructure needs replacing, or you’re not confident it’s really doing its job then it’s time to look at Cloud Backups.


Ransomware Survey Confirms What We Suspect

Another ransomware survey that tells us that businesses haven’t got the message yet. Small business still think it won’t happen to them, so they’re not ready when it does.

As the article quotes; “Every business is potentially a target. If you have a computer, you’re a target.”

A look at these stats will tell you that ransomware is not going away, there’s too much money still to be made at it. Read More


Do You Need a Cloud Drive Backup?

Many businesses are using cloud based drives these days (think or Microsoft’s One Drive or Google Drive). For small business and non profits they are an ideal way to store data so that it can be shared by a distributed work force. Just because it is in the cloud, however, doesn’t mean you don’t need a cloud drive backup. Here’s why. Read More


What Do We Mean; Hybrid Backup?

The CloudPockets backup service can be a Hybrid Backup.

What does that mean? What’s the difference between a Cloud Backup and a Hybrid Backup, and does it make any difference to you? Read More


Are You Keeping Your Data In Canada Yet?

We heard a lot about President Trump’s executive order shutting out foreign nationals from certain countries from the US and causing panic and disruption at airports.

However did you know that the executive order also included a section on privacy policies that affects us directly here in Canada? Read More


The Ransomware Solution

Yet another news story this morning about a school hit with Ransomware and paying the $28,000 extortion fee. It’s not a matter of pay the ransom or lose files. A ransomware solution exists, right now, that will protect you and cost less than paying the extortion. Read More


The 3-2-1 Backup Rule – How To Implement It

Do you know the 3-2-1 backup rule? It is a fundamental principle for protecting your data. Following the 3-2-1 backup rule will ensure you have good copies of your data to go to when a failure occurs in your organization.
Learn it and plan for it up front and you will be protected when disaster strikes. Read More


How To Organize Files And Folders For Backup

If you organize files and folders it not only helps the company more easily find their files, it makes backups easier. How will you know what important files need to be backed up? You need a plan, a method to ensure your business files are backed up. Here’s what we have found works.
Read More


Ransomware Story: Recovered Without Paying

It’s the phone call you don’t want to get. It’s something that companies and organizations say; “We’re careful, that won’t happen to us”. You don’t really plan for it but it’s more and more likely to occur: Ransomware.

Read More